An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry [electronic resource] / by Alireza Faed.
![E-book E-book](http://biblioteca.ipicyt.edu.mx/images/format_icons/icon_format/ebook.png?cafb27)
Electronic resources
Record details
- ISBN: 9783319003245
- Physical Description: XXII, 349 p. 98 illus., 11 illus. in color. online resource.
- Publisher: Heidelberg : Springer International Publishing : 2013.