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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry [electronic resource] / by Alireza Faed.
Faed, Alireza.
(
author.
).
SpringerLink (Online service)
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).
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ISBN:
9783319003245
Physical Description:
XXII, 349 p. 98 illus., 11 illus. in color. online resource.
Publisher:
Heidelberg :
Springer International Publishing :
2013.
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Subject:
Engineering.
Engineering economy.
Management information systems.
Engineering.
Computational Intelligence.
Engineering Economics, Organization, Logistics, Marketing.
Business Information Systems.
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Springer Theses, Recognizing Outstanding Ph.D. Research,
2190-5053
Springer Theses, Recognizing Outstanding Ph.D. Research,
2190-5053
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