Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)

Sherman, H. David. (author.). Zhu, Joe. (author.). SpringerLink (Online service) (Added Author).

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• ISBN: 9780387332314
• Physical Description: electronic
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  XXII, 328p. 64 illus. online resource.
• Publisher: Boston, MA : Springer US, 2006.

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