Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)
![E-book E-book](http://biblioteca.ipicyt.edu.mx/images/format_icons/icon_format/ebook.png?cafb27)
Electronic resources
Record details
- ISBN: 9780387332314
-
Physical Description:
electronic
electronic resource
access
remote
XXII, 328p. 64 illus. online resource. - Publisher: Boston, MA : Springer US, 2006.