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Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) Cover Image E-book E-book

Service Productivity Management [electronic resource] : Improving Service Performance using Data Envelopment Analysis (DEA) / by H. David Sherman, Joe Zhu.

Sherman, H. David. (author.). Zhu, Joe. (author.). SpringerLink (Online service) (Added Author).

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  • ISBN: 9780387332314
  • Physical Description: XXII, 328p. 64 illus. online resource.
  • Publisher: Boston, MA : Springer US, 2006.

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Subject: Economics.
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Industrial and Production Engineering.
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