An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry [electronic resource] / by Alireza Faed.

Faed, Alireza. (author.). SpringerLink (Online service) (Added Author).

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• ISBN: 9783319003245
• Physical Description: XXII, 349 p. 98 illus., 11 illus. in color. online resource.
• Publisher: Heidelberg : Springer International Publishing : 2013.

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