Customer Satisfaction Evaluation [electronic resource] : Methods for Measuring and Implementing Service Quality / by Evangelos Grigoroudis, Yannis Siskos.
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- ISBN: 9781441916402
- Physical Description: X, 308p. 129 illus. online resource.
- Publisher: Boston, MA : Springer US, 2010.
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| Subject: | Economics. Operations research. Economics/Management Science. Business/Management Science, general. Operations Research/Decision Theory. Operations Research, Mathematical Programming. |
