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Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) Cover Image E-book E-book

Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)

Sherman, H. David. (author.). Zhu, Joe. (author.). SpringerLink (Online service) (Added Author).

Record details

  • ISBN: 9780387332314
  • Physical Description: electronic
    electronic resource
    access
    remote
    XXII, 328p. 64 illus. online resource.
  • Publisher: Boston, MA : Springer US, 2006.

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Subject: Economics
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Business/Management Science, general

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1001 . ‡aSherman, H. David. ‡eauthor.
24510. ‡aService Productivity Management ‡h[electronic resource] : ‡bImproving Service Performance using Data Envelopment Analysis (DEA) / ‡cby H. David Sherman, Joe Zhu.
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65024. ‡aOperations Research/Decision Theory.
65024. ‡aManagement.
65024. ‡aEconometrics.
65024. ‡aEngineering Economics, Organization, Logistics, Marketing.
65024. ‡aIndustrial and Production Engineering.
65024. ‡aBusiness/Management Science, general.
7001 . ‡aZhu, Joe. ‡eauthor.
7102 . ‡aSpringerLink (Online service)
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77608. ‡iPrinted edition: ‡z9780387332116
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