E-book
Customer Satisfaction Evaluation [electronic resource] : Methods for Measuring and Implementing Service Quality / by Evangelos Grigoroudis, Yannis Siskos.
Record details
- ISBN: 9781441916402
- Physical Description: X, 308p. 129 illus. online resource.
- Publisher: Boston, MA : Springer US, 2010.
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| Subject: | Economics. Operations research. Economics/Management Science. Business/Management Science, general. Operations Research/Decision Theory. Operations Research, Mathematical Programming. |
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Electronic resources
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| 001 | 15740 | ||
| 003 | CONS | ||
| 005 | 20131220095818.0 | ||
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| 008 | 100301s2010 xxu| s |||| 0|eng d | ||
| 020 | . | ‡a9781441916402 ‡9978-1-4419-1640-2 | |
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| 100 | 1 | . | ‡aGrigoroudis, Evangelos. ‡eauthor. |
| 245 | 1 | 0. | ‡aCustomer Satisfaction Evaluation ‡h[electronic resource] : ‡bMethods for Measuring and Implementing Service Quality / ‡cby Evangelos Grigoroudis, Yannis Siskos. |
| 264 | 1. | ‡aBoston, MA : ‡bSpringer US, ‡c2010. | |
| 300 | . | ‡aX, 308p. 129 illus. ‡bonline resource. | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡acomputer ‡bc ‡2rdamedia | |
| 338 | . | ‡aonline resource ‡bcr ‡2rdacarrier | |
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| 490 | 1 | . | ‡aInternational Series in Operations Research & Management Science, ‡x0884-8289 ; ‡v139 |
| 650 | 0. | ‡aEconomics. | |
| 650 | 0. | ‡aOperations research. | |
| 650 | 1 | 4. | ‡aEconomics/Management Science. |
| 650 | 2 | 4. | ‡aBusiness/Management Science, general. |
| 650 | 2 | 4. | ‡aOperations Research/Decision Theory. |
| 650 | 2 | 4. | ‡aOperations Research, Mathematical Programming. |
| 700 | 1 | . | ‡aSiskos, Yannis. ‡eauthor. |
| 710 | 2 | . | ‡aSpringerLink (Online service) |
| 773 | 0 | . | ‡tSpringer eBooks |
| 776 | 0 | 8. | ‡iPrinted edition: ‡z9781441916396 |
| 830 | 0. | ‡aInternational Series in Operations Research & Management Science, ‡x0884-8289 ; ‡v139 | |
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