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E-book
Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)
Sherman, H. David.
(
author.
).
Zhu, Joe.
(
author.
).
SpringerLink (Online service)
(
Added Author
).
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ISBN:
9780387332314
Physical Description:
XXII, 328p. 64 illus. online resource.
Publisher:
Boston, MA :
Springer US,
2006.
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Subject:
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Industrial and Production Engineering.
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